UK Column Exchange & Returns

This new, exclusive column exchange programme allows our UK customers to receive a cleaned, refurbished column to replace their old column within 48h, thus minimising instrument downtime. This programme replaces the former Column Cleaning Service.

Please note: in order to benefit from this service, you must be a UK or Republic of Ireland based customer and own a Biochrom Amino Acid Analyser. This service is NOT available outside the UK and the Republic of Ireland .

STEP 1:

Open and complete the form available at the bottom of this page and follow the instructions provided. You will need Adobe Acrobat Reader in order to open this form. You can download a free copy of this software here.

You must complete this form in order to receive a returns number and a replacement column within 2 working days.

Please provide a Purchase Order number if your column is not under warranty or if you are not a Platinum Contract customer.

If this form is incomplete this will delay the shipment of a replacement column outside the 48h period.

STEP 2:

Once you have received a replacement column, please send your old column to Biochrom using this address label and your own carrier. Write down your returns number on the label in the space provided.
The goods being returned must be securely packaged and in a manner to prevent transit damage.

Please note that you MUST return your old column within 2 weeks from reception of the replacement column. If Biochrom does not receive your old column within this time, additional charges may occur.

If you have any questions regarding this process, please contact support@biochrom.co.uk

 
Related Documents
  File Description File Size  
Adobe PDF UK columns returns form v2
1374 KB Download